Answers before you arrive.

Check-in begins at 15:00 and check-out is at 11:00. Early arrival and late departure requests can be arranged through the concierge, subject to availability.

A one-night deposit secures your reservation. Cancellations made 72 hours or more before arrival receive a full refund; later cancellations forfeit the first-night charge.

Yes. The 'Golden Hour' package pairs a two-night stay with a tasting menu at Marée and access to The Nightingale Lounge. See the Offers page for current bundles.

Guests must be 18 or older to enter the gaming salon and to place any wager. Government-issued photo ID is required.

No. The gaming salon, restaurants, and entertainment venues are open to visitors as well as hotel guests.

The Velaria Circle rewards program tracks in-person play across the salon. Enrollment is complimentary at the guest services desk.

Yes. Complimentary valet is included for hotel guests. Day visitors can validate parking at any restaurant or on the gaming salon.

The property is fully accessible: step-free routes across every floor, adapted suites, and portable listening loops available on request.

Well-behaved dogs up to 20 kg are welcome in Palm Court and Riviera Garden rooms with prior arrangement.

Guests can request personal loss and time limits at the guest services desk, and staff will honor them across the salon. We also offer self-exclusion options — see the Responsible Gambling page.

Support is available 24 hours a day. See our Responsible Gambling page for confidential resources and the on-property advocate team.